issue6, July 2007
Worth to read
Peter F. Drucker, The Sickness of Government, in: The Public Interest, No. 14 (Winter 1969), 3-23.

Robert Dahl, On Democracy, Yale University Press, New Haven, 1998.

Sherry R. Arnstein, A Ladder of Citizen Participation, in: Journal of the American Institute of Planners, Vol. 35, No. 4 (July 1969), 26-224.

James Fishkin, The Voice of the People. Public Opinion and Democracy, Yale University Press, New Haven, 1995.

Robert Dahl, After the Revolution?, Yale University Press, New Haven, 1970, 67-68.

Fareed Zakaria, The Future of Freedom, Norton Publishing, New York, 2003.

Riccardo Mussari and Ileana Steccolini, Using the Internet for Communicating Performance Information, in: Public Money and Management (June 2006), 193-196.

Tony Bovaird and Elke Löffler, Evaluating the quality of public governance: indicators, models and methodologies, in: International Review of Administrative Sciences, Vol. 69 (2003), 313–328. Christopher Pollitt and Geert Bouckaert, Public Management Reform: A comparative analysis, Oxford University Press, Oxford, 2000.

ISO, Quality management systems - Guidelines for the application of ISO 9001:2000 in local government, Reference number IWA 4:2005(E)

Elke Löffler, Defining and Measuring Quality in Public Administration, in: BBS Teaching and Research Review, Vol. 5 (2002), 1–21.

Zvi Hoque, Total Quality Management and the Balanced Scorecard Approach: A Critical Analysis of their Potential Relationships and Directions for Research, in: Critical Perspectives on Accounting, Vol. 14, No. 5 (2003), 553-566.

Ana Yetano, The Balanced Scorecard and Quality Management, Benchmarking and Citizen Participation Initiatives: What Do They Have in Common?, paper presented at the EAA Conference in Dublin, 22nd-24th March 2006.

Helmut Wollmann, ed., Evaluation in Public-Sector Reform. Concepts and Practice in International Perspective, Edward Elgar, Cheltenham/Northampton, 2003.

Mats Eriksson, Veli-Pekka Nitamo and Seija Kulkki, State-of-the-art in utilizing Living Labs approach to user centric ICT innovation – a European approach, accessed on 15th April 2006 at http://www.cdt.ltu.se/main.php/SOA_LivingLabs.pdf?fileitem=2402350.

Francesco Molinari and Rolf Luehrs, Participation in the Law Making Process: the LexiPation Approach, paper submitted to the MeTTeG07 Conference in Camerino (Italy), 27th-28th September 2007.

Jo Pierson and Bram Lievens, Configuring Living Labs for a ‘thick’ Understanding of Innovation, in: Proceedings of EPIC Conference 2005, 114-127.
 
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